Who do I contact for help?

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• I need help in my course. Can I book a phone call?

  Are you stuck in your course? Do you have questions about coming to class? Want to speak to us on the phone instead of via email? If you'd like to book a phone call to talk to an advisor or tech support, we're happy to help you. Book a call for ...

• Can I talk to or contact my Instructor if I disagree with an exam or assignment grade?

  Instructors are available for further learning and discussion during the course webinars only. Instructors will not provide further feedback on your individual Exam or Assignment marks during these webinars. If you wish to protest the grading of an ...

• Do you provide a Letter of Reference that I can use to apply for jobs?

  Students may wish to obtain a Letter of Reference or confirmation of course completion/enrollment from EIE Training Centre when applying for jobs. We do not issue Letters of Reference for current students or alumni that could be seen as an ...

• Why can’t I access my course anymore?

  Your course has expired, or you have been removed from the course for administrative reasons. Please contact our Student Advisor team at advisor@eietrainingcentre.ca to be re-enrolled or to apply for an extension.

• Student Withdrawal/Refunds

  If you are looking to Withdraw from a course or program, please review the following policies and procedures around payments and fees through The European Institute of Esthetics:  Per our Student Handbook: Payments & Fees S.20A Payment Credits • All ...