Courses
How do I attach a file to an assignment?
Some assignments allow you to attach a file via dropbox, google drive, or directly from your computer. To do so, choose how you would like to upload the file and then locate the file in the chosen drive (Google, Dropbox, etc). Once you add the ...
How do I submit my complete Student Spa requirements?
At your first Student Spa shift, you will be provided with a workbook that outlines your requirements for working in the student spa. This information can also be found online in your Student Spa course. This workbook will also include worksheets ...
How many clients/services do I need to complete in Student Spa?
If you are enrolled in the Full Esthetics or Advanced Clinical Esthetics Diploma program you are required to complete a set number of clients during your time with us. The requirements for your specific program can be found in the course on your ...
My theory exam won't open for my laser class. It keeps telling me I need to complete more lessons or assignments first. What do I do?
Our laser classes (ie. Laser Tattoo Removal, Laser Hair Removal, and IPL) all require students to complete the in class training portion prior to writing their final theory exam. To attend your in class training for these courses, you will need to ...
How do I attach or insert a picture photo for my online course assignments?
Step 1 - Click on Insert Image Icon (highlighted in yellow) Step 2 - Choose & Insert Image from your PC or device and Step 3 - ensure the image is displayed in the box. If not repeat the step. Choose "Submit" to submit your entire assignment If your ...
It is already asking me to book a Practical and a webinar before I even do any of the training.
We've included pages notifying students about the webinars and practical booking at the beginning of each course to allow students the opportunity to set their own schedule. You are not required to book your practical training right away, however we ...
I'm getting an error page saying OOPS page is lost in space. What should I do?
Please try clearing the cache/history on your web browser and logging back in. If this does not work, please email tech@eietrainingcentre.ca with the following information: Which class and lesson is this happening with? Are you on a computer or ...
Can I start my practical training without finishing my theory exams?
No, students must finish the theory exam in order to proceed to the in-class training. This will allow for more hands-on time with your instructors and will ensure everyone has the same knowledge going into the practical training portion.
I’m not sure when I need to complete my exams or when they are scheduled for.
Theory examinations are completed online after completing the online course lessons. Practical examinations are completed in the classroom in front of an instructor. Students can book their practical examination dates online by following the ...
It says I have 6 months to complete my course online. Why do I have so much time?
The timeline for each class is set to 6 months to allow students to learn at their own pace. You may finish the course sooner if you wish and will still have access for the full 6-month time frame if you wish to go back and watch the videos over ...
How long does it take to get my Student Kit and/or Manual?
Student Kits are sent via Canada Post. Transit times can vary. Please allow up to 10 business days to receive your kit. You can track the progress of your shipment on the pro-beauty.com website, under “My Account”. Alternately, you can choose to ...
Can I purchase a Student Kit without being enrolled in a course?
No. Student Kits and Manuals may only be ordered by students currently enrolled in courses at EIE Training Centre. All orders are cross-referenced against student enrollment records. Orders will be cancelled if you are not currently enrolled in a ...
Can I purchase an additional Student Kit for the course I am enrolled in?
No. Students may only receive one student kit per course. Student Kits are not for sale without enrollment in course.
Why does my Student Kit contain different product than another student’s in the same course?
Student Kit contents may be substituted with other product(s) of equal or greater value without notice, according to product availability and seasonal trends. Students will always be supplied sufficient materials to perform the practice and model ...
Are Student Kits for personal use or for school use? Can I open and use the kit as soon as I receive it?
Your Student Kits are intended and required for in-class training. If you should choose to open your Student Kit and start using products, you will be required to replenish any missing product at your own cost to complete the required hands-on ...
Who do I send my feedback and suggestions to?
Your feedback and suggestions are greatly appreciated! We take all feedback seriously and use it continually update and improve our courses. There is a link at the end of each course so that you can provide course-specific feedback. Further comments ...
How and when do I get my Student Kit?
Once enrolled, you are emailed detailed instructions on how to order your student kits and/or manuals from the pro-beauty.com website. Please be sure you check your emails for instructions and your specific discount code(s). Here is an overview of ...
How do I sign up for an online course?
You can sign up for individual modular courses, as well as our full Diploma Programs by following the "sign up now" links. Certain courses are only available for registration through one of our friendly Student Advisors. Please call 1-855-466-5271 or ...
How do I get my certificate?
Certificates for individual courses are issued online, as digital PDF Certificates. Once you have successfully completed all required components of the course, you will be able to dowload the certificate at the end of the online course.
When will I get my certificate?
You will be able to download and save a digital PDF copy of your certificate upon completion of the course, including practical models, quotas, assignments and exams (if applicable). Student enrolled in a Diploma Program will receive a printed ...
What do I do if I need more time to complete my course?
Students who have an expired course may apply for an extension request. Extension requests allow students to regain access to a single course that has expired. Students who require multiple extension requests or an extension for a program must ...
Why can’t I access my course anymore?
Your course has expired, or you have been removed from the course for administrative reasons. Please contact our Student Advisor team at advisor@eietrainingcentre.ca to be re-enrolled or to apply for an extension.
Where and when can I see my grades?
Grades for multiple choice and true/false exams are displayed immediately following the exam. Grades for written answers exams and assignments will be communicated to you by email within 2 weeks of completion.
Why can’t I move on to the next lesson?
Most likely you have not completed all the activities within the section. A checkmark will appear next to each activity once completed. Another reason could be that the next lesson is not ready yet. If that is the case, you will be notified by email ...
Why I can’t I access my exam?
Some courses have exams that are only made accessible after a certain period of time after your enrollment in the course, or as of a certain date. The date will be listed in the course outline, and/or you will be notified once the exam is available.